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CUSTOMER EXPERIENCE is now a firmly established component of business strategy
From a very well known, and oft-quoted PWC report in 2019, many of us will be familiar with the stat that 1 in 3 customers will walk away from your brand after just one negative experience. Multiple s …
Customer data at the heart of digital transformation

Customer data at the heart of digital transformation

17 Sep 2020 Andrew Hood, Chief Executive of Lynchpin
An expert and bespoke approach to data analytics enables organisations to survive and thrive in these rapidly changing times, says Andrew Hood, chief executive of Lynchpin
Call To Action Podcast - Tricia Wang
This week we’ve caught the world’s only Global Tech Ethnographer and the woman that made Qualitative Data sexy; Tricia Wang.
Call To Action Podcast - Brian Macreadie
This week we’ve travelled to a galaxy far, far away to ensnare Brian Macreadie; B2B Marketing’s self-styled Yoda. He talks to us on his time in the Defence sector, his move to Marcoms, the pressures f …
Call To Action Podcast - Rory Sutherland
This week we’ve caught Ogilvy UK’s and Behavioural Science’s finest, Rory Sutherland. It’s an hour of Rory. What do you expect? If it’s a jam-packed, entertaining chinwag on all things advertising, ma …
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