Paul McQuillan is an experienced Solution Architect having worked in CRM for the last 15 years, and was the original ‘hybrid’ consultant focusing on both the technical, project management and business analysis sides of implementing and architecting CRM Solutions.
Now running his own consultancy practise and working closely with clients over a long term view, this gives a new perspective on the impacts and change potential of technology in a business – and the steps needed how to build a ‘can do’ culture by having the right technology foundation and tools.
Why GDPR matters and how to make it easy
CRM has focused on User Adoption and Business Alignment, however technology is rewriting the rules. This brings new opportunities but also new responsibilities for conduct in the Data Economy – notably the introduction of GDPR. Paul will illustrate why the ethos behind GDPR will sit at the heart of the new relationship we will have with the customer, and how to realise the opportunity in having a customer-centric approach to our business.