Jill Stephens


Account Director at UK Live Chat Software provider Click4Assistance, Jill is a customer experience evangelist. Working for more than 20 years with public and private organisations, Jill is driven by a dedication to improving online experience, helping businesses to successfully converse, monitor and engage with their audience.

With a talent for assessment of performance metrics combined with an ability to see the bigger picture, Jill has helped a range of diverse organisations including Harveys Furniture, Which? and Cancer Research UK , improve onsite conversion and transform anonymous website visitors into tangible sales leads, loyal customers and satisfied patrons.

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B2B Live Chat – 5 Essential Steps for Success

Whether you are already using live chat or just starting to investigate the concept, we’ll explain the essential steps to make live chat work for any business, covering the how’s and why’s of a successful, optimised implementation