B2B Expo logo

27 & 28 MARCH 2019



Customer Experience Solutions Masterclass

Avaya is a global leader in the contact center market, offering highly reliable, intelligent and scalable solutions that help businesses deliver an exceptional customer experience, build customer loyalty, and compete more effectively.

Avaya helps organisations transform customer service from “one-off” transactions to rich, sustainable customer relationships. Avaya’s solutions help organizations understand each customer’s unique needs and preferences, and to dynamically manage their experience by bringing the right resources to each interaction for a higher rate first contact resolution.

Join us and our business partners at our Masterclass Theatre and on our stands in the ‘Avaya Village’ to hear how our customers are utilising our latest CX solutions and see live demos and use-cases.

Delivering great customer experiences with cloud

Exploring how migrating your technology to the cloud, using automation and managed services can make you compliant, and free you to focus on great customer experiences.

Everyone has a list of things they would like to do to improve the customer experience, but often we’re hamstrung by legal requirements and the things we need to do to keep the systems running at all. What if there was a cloud solution that handled the ‘have tos’ and ‘need tos’ so that you could concentrate on the real strategic change that is going to make a difference? There is a lot of talk of automation and AI in the contact centre world in dealing with customers, and with our 25 years of experience in helping to deliver great customer experience through technology, Maintel can advise on ways to automate the management of your system to make it compliant, efficient and effective.

dont miss



  • 11:00 - 11:30: G3 Comms - Opti-Channel Contact Centre Masterclass - with Humanotics.
  • 12:00 - 12:30: Sabio - The art & science of delivering brilliant customer experiences in a disrupted world.
  • 13:00 - 13:30: Capita - CEM strategy masterclass; how the right CEM strategy ensures you meet everyone’s needs
  • 14:00 - 14:30: Ethos - How to delight your customers: the importance of customer choice and meeting expectation.
  • 15:00 - 15:30: 4net - Case Study Led Considerations for a successful Cloud Strategy
  • 16:00 - 16:30: Avaya - Digitally transforming the customer experience - How to seamlessly integrate the human touch into disruptive technologies such as A.I. IoT and analytics.


  • 11:00 - 11:30: Maintel - Mastering the Cloud- Using the cloud, automation and managed services to make you compliant and free to focus on great customer experiences.
  • 12:00 - 12:30: Connect - Mastering Business Transformation: a blueprint for a success.
  • 13:00 - 13:30: ICA - Making the impossible possible with Avaya’s IPOCC
  • 14:00 - 14:30: Avaya - The customer centric organization - how can you align the whole organisation around the Customer Experience?